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Understand Your Rights and Obligations at nd188

Before you open an account or use any service on nd188 — including deposits via bKash, Nagad, or Rocket — these legal terms set out what applies to you and what we commit to in return.

Account eligibility by regionbKash, Nagad, Rocket coveredJurisdiction-dependent accessPolicy contact availableYour data, your rights
nd188 Understand Your Rights and Obligations at nd188
HOW WE HANDLE POLICY

How nd188 Manages Data, Security and Your Account

We collect only what is necessary to run your account and process transactions — your name, contact details, and wallet identifiers like your bKash or Nagad-linked number. Data is stored with encryption in transit and at rest. Account sessions are protected by one-time password verification, and any suspicious login attempt from an unrecognised device triggers an automatic review hold. You can request a copy of the personal data we hold, ask us to correct inaccuracies, or raise a deletion request by contacting support directly.

Data Collection

We collect only what is needed for account operation and payment processing, including wallet identifiers linked to bKash, Nagad, or Rocket accounts you register.

Account Security

OTP verification protects every login and withdrawal request. Unrecognised device access triggers a review hold until identity is confirmed through your registered contact.

Data Retention

We keep transaction and account records for the period required by our operational obligations. You may request confirmation of what we hold and for how long.

Your Requests

Access, correction and deletion requests are handled through our support team. Raise the request via live chat or email and we will respond within the timeframe our policy allows.

LEGAL QUERIES, HANDLED

Reach Us About Any Legal or Policy Question

Live Chat Open the chat widget from any page on nd188. A member of our team can clarify policy clauses, account eligibility and jurisdiction questions in real time.
Email Support Send a detailed legal or policy question to our support address. We review account-specific matters, data requests and terms disputes through this channel.
Account Help Centre Log into your nd188 account and navigate to Help to submit a formal request about policy concerns, wallet verification, or eligibility checks tied to your region.

Common Legal and Policy Questions About nd188

These are the questions we see most often from people in Bangladesh who want to understand their rights, what data we hold, and how eligibility works before committing to an account.

Access depends on your local law and eligible region. We do not confirm legality for any specific location — check what applies where you are before opening an account.

We collect your name, contact details, and the wallet identifiers tied to payment methods you add — such as your bKash or Nagad-linked mobile number — along with transaction records.

Yes. Contact our support team via live chat or email with your account details and a data access request. We will confirm what is held and provide it in line with our policy.

Submit a correction or deletion request through support. Log into your account, go to Help, and raise the request there. We review each case individually and respond accordingly.

Transaction and account records are retained for the period our operational obligations require, even after account closure. You can ask support for specifics about your own records.

Wallet identifiers are stored with encryption. We do not share them with third parties outside what is needed to process your deposit or withdrawal through the relevant payment rail.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.