Reference

Read These Terms Before You Open Your Account

These terms govern your relationship with nd188 — what you can do with your account, how deposits via bKash, Nagad, and Rocket are handled, and what happens if something goes wrong.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsAccount suspension policyJurisdiction-dependent access
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nd188 Read These Terms Before You Open Your Account
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause in these terms is unclear, or if you believe a term has been applied incorrectly to your account, our support team is the right place to start. You can reach us through live chat inside your account dashboard, by email through the address listed on your account profile page, or via the in-app message centre if you are on mobile. We aim to respond to terms-related queries with a written explanation, not just a standard reply.

Team online

Live Chat

Open the chat widget inside your account dashboard. Raise your terms question directly and a support agent will walk you through the relevant clause.

Email Support

Send a written query to the email address shown on your account profile page. Useful when you need a documented response about a specific account action or transaction.

In-App Messaging

From the nd188 mobile app, open the message centre under account settings. Attach screenshots of the transaction or rule in question for faster handling.

HOW WE APPLY THE RULES

Account Security and Fair Terms Handling

Our terms are not abstract policy — they connect directly to account actions. When you verify your identity, we store only what is needed to confirm your wallet ownership and transaction history. Account security relies on a one-time PIN sent to your registered mobile number each time you log in from a new device. If you believe your account has been accessed without your permission, freezing it takes one tap from the security section of your profile. We retain transaction records for the period required under applicable rules, and you can request a copy of your account history at any time through the support team.

Wallet Verification

We confirm bKash, Nagad, and Rocket wallet ownership before processing any withdrawal. This protects your balance from being sent to the wrong account.

Account Security

Every new-device login triggers a one-time PIN to your registered number. You can review active sessions and revoke access from your account security settings.

Data Retention

Transaction and account records are kept for the period required by applicable rules. You can request a summary of your account history by contacting support in writing.

Terms Change Notices

When these terms are updated, a notice goes to your registered account before the change takes effect. You have time to review it before continuing to use your account.

Common Questions About nd188 Terms

These are the questions we hear most often about how these terms work in practice — covering your account rights, wallet conditions, and what to do if you disagree with a decision.

These terms apply to anyone who creates or uses an nd188 account. Access depends on local law and eligible regions, so it is your responsibility to check whether account use is permitted where you are.

No. We send a notice to your registered account before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

If your account is suspended for a terms violation, any verified balance is held and reviewed. Funds confirmed as belonging to you are returned to the wallet — bKash, Nagad, or Rocket — used for the original deposit.

Raise a dispute through live chat or the email address on your account profile within thirty days of the event. Include your transaction ID and a description of what you believe went wrong.

Matters governed by the terms of bKash, Nagad, or Rocket directly — such as how those providers handle your wallet — are outside nd188's scope. Check each payment provider's own terms for those cases.

Send a written request to our support team via email or the in-app message centre. We will provide a summary of your account history within the timeframe required by applicable rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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