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How nd188 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your payments through bKash, Nagad or Rocket, and keep your session secure.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and session controlsData retention limitsYour right to request changes
nd188 How nd188 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of the data we hold on your account, ask us to correct something, or close your account and have your records removed, our support team handles all of these requests. You can reach us through live chat inside your account dashboard, by email at the address shown in your welcome message, or through the help section accessible from the main menu on mobile. We aim to acknowledge every privacy request promptly and work through it with you directly.

Live Chat Start a chat session from your account dashboard. Our team will pull up your account and handle your data request directly in the conversation.
Email Support Send your request to the support address in your welcome email. Include your registered mobile number so we can locate your account quickly.
Help Centre Open the Help section from the mobile menu. The privacy request form is listed under Account Settings and takes under two minutes to submit.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply SSL encryption to every connection between your device and our servers, which means your bKash, Nagad or Rocket wallet details travel encrypted each time you deposit or withdraw. Your account password is stored as a one-way hash — we never see it in plain text, and neither does our support team. Data we no longer need for account operation or fraud review is deleted on a rolling schedule rather than kept indefinitely. You can request a full account data summary at any time through support.

SSL Encryption

Every session is protected by SSL, covering your login, wallet deposits via bKash or Nagad, and all account management actions you take on mobile or desktop.

Wallet Privacy

Your Rocket, bKash and Nagad wallet identifiers are tied to your account for withdrawal matching only. We do not share them with unrelated third parties.

Cookie Controls

Session cookies keep you logged in across pages. You can clear cookies at any time from your browser settings, which will log you out of your current session.

Data Retention

Account records are held only as long as needed for account operation and internal review. Once your account is closed, we follow a defined deletion schedule for personal data.

Frequently Asked Questions About Your Privacy

These are the questions we hear most from account holders in Bangladesh about how their data is handled. If your question is not covered here, our support team can walk you through any specific concern via live chat or email.

We collect your name, mobile number, email address and the device details of the session you used to register. Payment wallet references for bKash, Nagad or Rocket are added when you make your first deposit.

Yes, but only to match future withdrawals to the correct wallet. We store the wallet identifier in encrypted form and do not use it for any purpose outside your own account transactions.

You can submit a deletion request through the Help section or by emailing support. We process deletions after confirming your identity and settling any open account balance, following our internal review schedule.

We share data only with payment processors like bKash, Nagad and Rocket for transaction verification, and with identity verification partners where required. All third parties sign a data-handling agreement before receiving any information.

Open Account Settings from the main menu, select Edit Profile, and update your mobile number or email. Some changes require an OTP sent to your registered number to confirm the update.

You have the right to access a summary of your data, request corrections, ask for deletion, and object to certain uses. Your rights may vary depending on your local law and the eligible region you access the service from.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.